Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.
Job Summary:
Rakuten Rewards is seeking an experienced Senior Account Manager to support our Account Executives in delivering exceptional client service and driving revenue growth for a portfolio of key merchant partners. In this role, you will play a critical part in executing strategic initiatives, managing campaign performance, and fostering strong relationships with merchants, affiliate networks, and agency partners. You will also be responsible for ensuring seamless execution of advertising campaigns, tracking performance metrics, and contributing to the overall success of our sales efforts.
In this role, you will manage and grow relationships with existing clients by identifying opportunities to enhance account value and satisfaction. In this role, you will focus on understanding the ongoing needs of current accounts, presenting tailored solutions, and ensuring client retention and satisfaction. You will develop account strategies, monitor client performance, and collaborate with internal teams to resolve issues, deliver solutions, and exceed expectations. By leveraging strong relationship management skills and in-depth product knowledge, you will work to deepen client partnerships and achieve revenue growth objectives within your portfolio of existing accounts.
Key Responsibilities:
- Partner with Account Executives to develop and implement strategic solutions that align with merchant partners' key performance indicators (KPIs).
- Collaborate cross-functionally with site operations, marketing, and creative teams to ensure commission offers, cash-back promotions, and advertising assets are correctly implemented.
- Analyze merchant performance, campaign deal structures, and forecasting to create data-driven campaign proposals and optimize results.
- Generate and distribute weekly and ad hoc reports to provide performance insights for the sales team.
- Prepare reporting and insights for conferences and client meetings throughout the year.
- Build and maintain strong relationships with merchants, affiliate networks, and agency partners to drive long-term partnerships.
- Respond to inbound merchant inquiries and educate new advertisers about Rakuten’s program and media opportunities.
- Communicate and collaborate effectively with a distributed team across multiple time zones.
- Utilize Salesforce to create and manage advertising proposals and insertion orders (IOs), presenting them to merchants as needed.
- Oversee inventory availability, maintain account records, and ensure all campaign agreements are accurately documented.
- Capture campaign placement screenshots and maintain proper documentation for reporting.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 5+ years of experience in account management or sales, with a strong track record of supporting sales teams and working directly with clients.
- Proven ability to analyze data, interpret performance trends, and deliver actionable insights using Excel and analytics tools.
- Excellent communication skills (written, verbal, and interpersonal) with the ability to present ideas clearly to both internal and external stakeholders.
- Strong attention to detail and accuracy in campaign execution and reporting.
- Proficiency in Microsoft Office Suite, Google Workspace, cloud storage tools (eg., Box), and Salesforce (SFDC).
- Ability to thrive in a fast-paced environment, prioritize tasks effectively, and manage multiple projects simultaneously.
Minimum Requirements:
- Bachelor’s degree in a relevant field.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $78,651.00 - $135,216.00 annually
