Overview
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Associate Account Manager to join our team. This position will report to our agency located in Southborough, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a hybrid position.
Responsibilities:
- Partner with Account Managers and Producers to service existing customers as needed
- Issue Certificates of Insurance, Evidence of Property Insurance and any additional, proof of coverage as needed
- Learn and assist with MA registry forms and processes
- Assist clients with inquiries, billing issues, and other service-related tasks. Respond to client emails and phone calls in a professional and timely manner.
- Support the team in processing new business, policy renewals, endorsements, and cancellations. Ensure all necessary paperwork is completed accurately and promptly.
- Maintain accurate and up-to-date records in agency management systems. Assist with entering client data, policy updates, and documentation.
- Manage assorted administrative tasks related to commercial lines sales and service
Qualifications:
- 3+ years of experience in customer service and/or sales
- Strong interpersonal skills and ability to effectively communicate via phone or email
- Superior listening skills and ability to probe customer needs and opportunities
- Self-directed with good decision making and time management skills
- Works well with others in office and across departments
- Proficient PC skills; knowledge of Microsoft Office
- Willingness to obtain MA P & C License within 6 months
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
