Overview
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Maneger to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
- Be main conduit of communication to the insured and handle day-to-day correspondence with client (email, phone) for personal lines accounts that generate over $1000 in agency commission with risk exposures that qualify them to be placed in High Net Worth carrier markets
- Use discretion and judgement to interpret policy language and communicate changes in coverage to the insured
- Act as the relationship builder with the account
- Re-market existing policies as necessary due to non-renewal or to obtain more competitive pricing and/or coverage for insured
- Solicit cross-sale opportunities on each account Auto, Home & Umbrella lines of business
- Negotiate between carriers and insured to respond to their questions and/or issues
- Review and process all policy endorsements
- Be accountable for all aspects of renewal management. Perform a detailed renewal review for each HNW client 60 days prior to expiration. If determined that policies should renew with incumbent carrier(s): o Quote higher homeowners deductibleso Quote umbrella (if none exists) or increased limits if currently at 1M.o Quote floodo Generate account review emailo Generate side by side comparison of expiring vs. renewal coverages & premiumso If necessary, meet with insured to review their renewing insurance program
- Quality-check all renewals – advise client of material changes found on renewals or differences between quotes and policies and endorsements
- Monitor billing and cancellation status of accounts
- Generate proof of insurance upon request on behalf of the insured
- Use discretion and judgement to direct processing tasks to Account Technicians
- Document all correspondence regarding the account in agency management system
Qualifications:
- College Degree
- Producer license in resident state
- At least one Professional Insurance Designation (AAI, ACSR, CIC, CPCU, CISR, ARM, CRM)
- Prior experience working with HNW accounts and carrier markets
- Bachelor’s Degree or equivalent
- Knowledge and background in insurance
- 2 or more years of account manager experience
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.