Overview
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Account Manager to join our team. This position will report to our agency located in Manchester, CT. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:
- Serve as the primary contact for clients, addressing their basic and technology related inquiries and concerns.
- Develop and maintain strong, long-term relationships with clients.
- Work closely with producers, brokers, and clients to provide streamlined technology solutions.
- Document all correspondence regarding the account in agency management system. Always keeping detailed records of client interactions and system changes.
- Assist clients with problem solving solutions by researching and updating processes to create a streamlined flow for the client’s technology system.
- Communicate professionally with internal and external via phone, email, video, and audio conferencing.
- Maintain accurate client files and documentation for audit purposes.
- Provide insights and recommendations for improving client satisfaction and retention.
- Build clients on benefit administration systems.
- Provide templated files for client and carrier data return.
- Communicate and train clients and internal team members once set up is complete.
- Set up of EDI/Integration file feeds within agreed upon timelines and service level agreements. Report to producers, brokers, and clients throughout and concluding the full integration set up.
- Read EDI data, EDI specifications and internal spec reviews to resolve EDI-related issues.
Qualifications:
- High school or bachelor's degree
- Exceptional problem-solving, analysis, time management skills, communication skills, self-sufficient, and initiative-taker.
- Customer focused with the ability to build and maintain relationships.
- Detail-oriented with strong organizational skills.
- Comfortable with communicating professionally with internal and external via phone, email, video, and audio conferencing.
- Ability to work in a fast-paced environment and comfortable with starting and stopping projects to assist with urgent requests.
- Proficiency in Microsoft Office Suite, with strong Excel skills (intermediate to advanced – V-Look Up/Match/Formula function)
- Previous experience with Employee Navigator, Ease, and/or benefit administration software preferred, but not required.
- Previous EDI setup (834/Data Exchange File Feeds preferred, but not required.
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
