About Hona: Hona is a software company helping legal professionals enhance client communication and streamline case management. Our platform enables law firms to provide transparent, efficient, and reliable communication, boosting client satisfaction and operational effectiveness.

Job Overview: As an Account Manager, you’ll build and maintain client relationships, serving as the main point of contact. You’ll address client needs, identify growth opportunities, and drive satisfaction and retention.

Key Responsibilities:

Client Management: Build strong, long-term client relationships, understanding their goals and challenges.
Growth & Retention: Identify upsell and cross-sell opportunities, driving renewals and expansion.
Support & Advocacy: Collaborate with internal teams to address client feedback and advocate for their needs.
Reporting: Monitor account health and provide regular insights and reports.

Qualifications:

2+ years in account management, customer success, or similar (preferably in SaaS or legal tech).
Strong communication skills with a customer-first mindset.
Proven success in driving client retention and growth.
Proficiency in CRM tools (e.g., HubSpot, Salesforce).
Preferred Skills:
Experience in legal tech or working with legal professionals.
Familiarity with client communication and case management software.
Strong problem-solving and strategic thinking skills.

Why Join Hona?

Join a fast-growing company transforming legal communication.
Work with a collaborative, innovative team.
Enjoy professional growth opportunities and a competitive salary/benefits package.

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