Senior Implementation Manager leads complex customer onboarding and software implementation projects, ensuring successful deployment and client satisfaction by managing project timelines, stakeholder relationships, and technical configurations, while acting as a strategic advisor to clients throughout the implementation process, often requiring significant experience in the industry and strong communication skills to navigate complex client needs and internal teams.
Key Responsibilities
Project Ownership:
- Oversee the entire implementation lifecycle from project kick-off to go-live, including planning, execution, testing, training, and post-implementation support for large and complex client accounts.
Stakeholder Management:
- Build strong relationships with key client stakeholders at all levels (C-suite to end-users), effectively managing expectations and addressing concerns throughout the implementation process.
Technical Expertise:
- Possess in-depth knowledge of the company's product or service, including technical capabilities and configuration options, to guide clients through optimal implementation strategies.
Risk Mitigation:
- Identify potential project risks and proactively develop contingency plans to ensure smooth implementation and timely delivery.
Change Management:
- Facilitate change management activities by collaborating with client teams to adopt new processes and workflows seamlessly.
Team Leadership:
- Mentor and guide junior implementation team members, ensuring project quality standards are met across all implementations.
Reporting and Analysis:
- Regularly monitor project progress, track key metrics, and provide comprehensive updates to internal and external stakeholders.
Continuous Improvement:
- Identify opportunities to optimize implementation processes and contribute to the development of best practices.
Required Skills and Experience:
- Proven track record of successfully managing complex software implementations in a fast-paced environment
- Strong project management skills with expertise in project planning, scheduling, and resource allocation
- Excellent communication and presentation skills to effectively communicate technical concepts to non-technical audiences
- Deep understanding of customer needs and ability to tailor implementation strategies accordingly
- Experience in stakeholder management and building strong client relationships at all levels
- Proficiency in project management methodologies and tools
- Ability to troubleshoot technical issues and provide solutions in collaboration with technical teams
About OneRail
OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.
OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.
- Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
- Optimize. OmniPoint uses this data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs and optimizes delivery routing.
- Execute. Customers can direct deliveries to their fleet, or OneRail’s nationwide network of 12 million couriers available 24/7/365.
- Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
- Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customer-branded interface.
OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.
Regular, Full-time Team Member Benefits
- Competitive base compensation
- Health and wellness Insurance with generous company contribution (medical, dental, vision)
- Company-paid life insurance, short-term and long-term disability
- 4% 401K match with immediate vesting of Company match
- Continuing Education Opportunities
- Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
- Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
- Generous Company-paid Holidays
Onsite Team Member Job Perks
- Relaxed/casual work environment
- Standing desks
- Recreational and Video games
- Large breakroom and lounge
- Stocked kitchen and fridges
- Cappuccino machine
- Onsite restaurant and daily food trucks
- Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
- Ample free parking
OneRail's Travel Policy for Remote Team Members
While OneRail allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for all roles is that team members be willing and able to occasionally travel to OneRail's Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.
To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/
