Client Support Specialist - Contracts
LDI Connect is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.
More about us. We make business technology Simple. Secure. Better. We do it all - from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems, and security. We are an organization with strong partnerships between sales and service.
Join our growing team. You won't regret it.
As a Client Support Specialist with a focus on contracts and billing, you will play a vital role in managing the lifecycle of customer contracts, including setup, billing, renewals, and handling inquiries. Your goal is to ensure smooth operations, accurate billing, and excellent customer service while maintaining compliance with company policies and contractual obligations.
RESPONSIBILITIES:
- Process and implement new customer contracts
- Serve as the main point of contact for customer inquiries related to contracts, including billing, terms, and service adjustments.
- Investigate and resolve contract-related discrepancies or disputes, escalating issues as needed.
- Maintain an organized schedule to track upcoming renewals and ensure timely completion.
MINIMUM QUALIFICATIONS:
- Ability to work on and prioritize multiple projects while continuing to meet goals and deadlines for ongoing tasks, with minimal supervision
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
- Excellent written and verbal communication skills
- Excellent attention to detail in a fast paced environment with the ability to identify errors and root causes of errors, and develop workable solutions or alternatives to avoid errors going forward
- Ability to interact with and build productive working relationships across all organizational levels and departments
- Strong computer skills (Excel | Word | Microsoft365) with demonstrated high accuracy output
The hourly rate for this role will be $20.00/hr
LDI Connect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
