Job Title: Onsite Account Manager (Hybrid Work Option)
Reports To: Manager, Account Management
Type: Full-time
FLSA Status: Exempt
NOTE: This position requires frequent travel (up to 50%) to client’s various locations throughout the US.
Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.
Who We Are: Mohawk Global is a 300-person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here.
We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past eleven years…see what our greatest assets, our people, have to say about us here: Mohawk Global - A Great Place to Work!
Position Overview:
As an Onsite Account Manager at Mohawk Global, you will be at the forefront of driving client satisfaction and business growth by managing and continuously fostering a strong partnership with a large, Midwest-based manufacturing client. This role is pivotal to ensuring that our client receives best-in-class logistics solutions, tailored to meet their unique transportation needs. As the Onsite Account Manager, you will have the opportunity to leverage your expertise in freight forwarding, customs brokerage, and sales to make a meaningful impact.
Key Responsibilities:
Client Relationship Management:
- Serve as the key liaison between our client and Mohawk Global’s internal teams, ensuring seamless communication and exceptional service delivery.
- Participate in client meetings and support the development of unified policies across multiple divisions and business units.
- Collaborate closely with operations to align on client expectations, coordinate logistics activities, and swiftly resolve any challenges.
- Develop an in-depth understanding of the client’s logistics needs, preferences, and business objectives to provide proactive and customized solutions.
- Serve as the client’s go-to expert for all their supply chain and transportation matters.
Sales and Business Development:
- Identify and pursue new business opportunities within the account, thus driving growth for both the client and Mohawk Global.
- Collaborate with internal teams to negotiate agreements that are both profitable and aligned with client goals.
- Track and forecast account performance, contributing to the company’s growth and retention goals by delivering on key metrics.
Operational Excellence:
- Apply your operational expertise to optimize logistics processes, improve transit times, and identify cost-saving opportunities for clients.
- Ensure timely and successful delivery of logistics solutions, meeting the specific objectives and timelines of each client.
- Partner with cross-functional teams, including business development, operations, customs brokerage, and IT, to deliver seamless and integrated solutions.
Problem Resolution:
- Address complex client issues with innovative, effective solutions that maintain a high level of client satisfaction.
- Design and implement custom logistics strategies tailored to meet the unique needs of each client’s transportation and customs requirements.
Skills and Qualifications:
Experience:
- 5+ years of strong client-facing experience in freight forwarding and/or customs brokerage required.
- Purchasing, procurement and inventory management experience in a manufacturing environment strongly preferred.
- Demonstrated ability to communicate, present, and influence key stakeholders at all levels, both internally and externally.
Skills:
- Proficient in Excel; experience with Salesforce or the ability to quickly learn new software is an asset.
- Strong sales, negotiation, and presentation skills, with a proven ability to manage client relationships and close deals.
- Ability to manage multiple projects and client accounts simultaneously, maintaining strong attention to detail.
Education:
- Bachelor’s degree in business, logistics, supply chain, or a related field is preferred or equivalent relevant experience.
Competencies:
Consensus Building: Ability to unite key stakeholders to pursue common strategies and directives
Client-Focused Mindset: A passion for building strong client relationships and delivering logistics solutions that exceed client expectations.
Collaboration: A team player who works effectively with various departments to ensure seamless service delivery.
Problem-Solving: Ability to think critically and solve complex client challenges in a timely and efficient manner.
Growth-Oriented: Focused on identifying business opportunities while maintaining a commitment to service excellence.
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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