Wunderkind is looking for a self-starting and dynamic Customer Success Manager to drive customer satisfaction with a focus on client management and efficiency. The Customer Success Manager role on our Publishers team involves a consultative and holistic approach to both digital marketing and client management — owning the customer lifecycle through comprehensive marketing strategies all the way to renewal. This includes effectively working with service teams to clearly communicate needs, ensuring efficient operations, optimal customer service and next-level results!
If you love a fast-paced environment, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.
Day In The Life:
- Own the relationship and ultimate success of Wunderkind's Publisher clients, including strategy development, campaign execution, data analysis, and renewal.
- Partner with service team members to delegate work and deliver excellent client outcomes
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your client's business strategy and success metrics.
- Communicate and continuously reinforce how Wunderkind drives performance, what our competitive advantage is, and why it is worth the investment through regular virtual touch points and occasional in-person meetings.
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
You Will Stand Out With:
- 2+ years experience in Customer Success, Marketing, Publishing, Strategy, or Client Services
- Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction, while setting appropriate expectations with clients
- Strong attention to detail with the ability to project manage, set priorities and stay organized when managing multiple client relationships.
- Ability to collaborate with partner teams on client requests and service projects on behalf of managed clients
- Ability to boil down technical concepts into simple terms and develop rapport with clients through clear and professional communication.
- Proficiency in data analysis and knowledge of reporting tools like Excel and Google Sheets.
Bonus Points if You Have:
- Entrepreneurial spirit with with a healthy dose of humility
- Demonstrated success in fast-paced and demanding environments; you have a strong bias towards action and accountability
- A collaborative, team-oriented working style
- Experience with Analytics platforms (i.e. Google Analytics)
- Experience working at or with media companies/publishers.
- Experience working on campaigns with one or more email service providers (ESP)
On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!
Learn More About Our Company, Culture and 5 Core Values:
DRIVE UNDENIABLE PERFORMANCE:
- Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
- Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible
COME HUNGRY:
- Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more
- Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities
CARRY EACH OTHER:
- Unwavering commitment to culture, community, office events, and DEI initiatives
- Fully stocked snacks, beverages, and weekly catered lunch
BOUNCE BACK:
- Company support and flexibility through all professional, personal, political, and world news and development
- Generous work life balance with unlimited PTO, 14 National Holiday closures, Summer Fridays, Maternity & Paternity leave offerings
RESPECT PEOPLE, PRIVACY, IDEAS:
- Proud to be an equal opportunity and safe workplace
- Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status
The base salary range for this role is $70,000-$80,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.
