Technical Account Manager (eQMS)
Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.
We are looking for a talented and highly driven Technical Account Manager (eQMS) to join our fast-growing team. Our ideal candidate should be passionate about customer needs and delivery success. As a critical member of our Professional Services team, you will provide project leadership to various clients embarking on their digital transformation journey; as such, this role requires individuals to be customer relationship oriented.
Responsibilities:
- Serve as an integral part of the Customer Quality team in providing administrative services such as user management, training, reports and issue resolution.
- Work with Dot Compliance Support team to resolve customers’ issues
- Guide clients through the implementation of enhancements including scoping, Configuration, Implementation, validation, and training.
- Develop and direct work plans, schedules, project estimates, and resource plans.
- Monitor projects from initiation to through delivery.
- Understand our customers’ needs, translate requirements.
- Configure and deploy our cloud-based solutions.
Requirements
- 3+ years of experience working with or for life sciences companies.
- Background knowledge of quality assurance, and regulatory requirements and processes in the life sciences industry
- Demonstrated knowledge or ability to comprehend document management, training management, audit management, risk management, change management, CAPA management, and Non-Conformance processes.
- BS/BA degree in Science, Engineering or Business Administration OR an equivalent combination of education and work experience
- Excellent verbal and written communication skills in English and Hebrew
- Advanced Training Skills
- Experience implementing quality management systems for life sciences- Advantage-
- Demonstrated work history in full life cycle project implementation.
- It is required to arrive at a client in Ra'anana once a week.
