PURPOSE
The FTL Mid-Market Account Manager generates revenue by procuring new small to medium size business clients. The FTL Inside AE is responsible for acquiring new business, developing customer relationships, managing customer needs and expectations, solving customer problems, and growing the customer base, all through daily contact with customers and collaboration with other FTL departments.
Essential Duties & Responsibilities
- Meet or exceed sales and margin budget goals and market plans
- Obtain new accounts by planning and organizing daily work schedule to make inside sales calls on existing or potential customers/prospects
- Make formal and informal sales presentations
- Develop and implement effective sales strategy
- Manage CRM pipeline of prospects and execute daily contact within the system; create and maintain strong sales pipeline with detailed information.
- Understand customer needs and requirements, discusses current Worldwide Express solutions and product offerings, to effectively utilize these offerings to fully serve our customers and improve our position within our customer base
- Prepare sales proposal by quoting pricing, credit terms and service offerings to customer based on knowledge of company’s operational capacity and established ROI thresholds
- Proficient in Worldwide Express other product lines enough to cross sell to customers as opportunities are presented
- Develop a large network of partnerships (customers, suppliers, etc.)
- Work collaboratively with FTL Operations and procurment departments
- Manage the day-to-day operations of all related accounts and delegate accordingly
- Control revenue by maximizing profits through pricing strategies, margin control, and mitigating customer loss
- Provide instruction on customer-facing technology solutions and services
Required Knowledge/Skills/Abilities
- Excellent verbal and written communication skills
- Strong organizational skills with a high attention to detail and ability to multi-task
- Ability to persuade, motivate, influence, and negotiate with others
- Remain positive and flexible in an ever-changing environment with shifting priorities
- Microsoft Office Suite skills required (Word, Excel, PowerPoint & Outlook)
- Familiarity with freight and shipping industry terminology, concepts, and practices preferred
- Flexibility to work afterhours, weekend, and/or holidays as needed
Qualifications
- High School diploma
- Bachelor’s degree preferred
- 0-2 years of sales or logistics/supply-chain experience
