Locations: US Remote, United States of AmericaLuxury Events Sales Specialist, Velocity Black (Remote)
Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age.
By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.
What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.
We’re seeking a Luxury Events Sales Specialist to join our growing team. As part of our Elevated Experiences sales team, you will communicate with clients, suppliers, and fellow team members to deliver best-in-class service to our members. This role will focus on delivering exceptional service to our high-end members, providing them with unparalleled access to premium tickets and exclusive experiences. You’ll be responsible for managing all aspects of member interactions related to ticketing and events, from sales to post-event follow-ups. In this role, you will be contributing to the curation and sales to world-class events and experiences while leveraging your network within the ticketing, venue, sports and entertainment industries to enhance our offerings. This is a key role for someone with a passion for delivering white-glove service, a deep understanding of high-end clientele, and the ability to drive business growth through strategic partnerships and sales strategies.
General Responsibilities:
- Assisting high net worth clients in accessing a wide range of luxury events, VIP ticket opportunities and exclusive access
- Working with suppliers around the world to ensure our clients are receiving the best rates, benefits, value, and service in the market
- Resolving customer complaints via excellent service and proper resolution
- Manage end-to-end ticketing by coordinating with internal teams and external partners to ensure seamless delivery and compliance with artist or venue requirements ensuring members have a seamless experience.
- Develop and maintain strong relationships with members to understand their preferences and exceed expectations.
- Leverage your sales skills to upsell premium packages and exclusive offers.
- Act as a trusted concierge, handling any special requests or customizations.
- Leverage industry connections to secure premium access, exclusive tickets, and unique experiences for members.
- Contribute to the design of unique, industry-leading offerings that keep Velocity Black at the forefront of the luxury concierge market.
- Stay current on industry trends, key players, and new event opportunities to consistently enhance member experiences.
What we are looking for:
- A highly connected industry professional with an extensive network of industry contacts across venues, ticketing agencies, and artists.
- Be highly familiar with relevant local, national and global events (including but not limited to: concerts, sporting events, theater, art, etc.)
- Entrepreneurial, problem-solving attitude and a Yes first’ mentality,
- A passion for sports, music and entertainment
- Strong analytical skills and extremely strong attention to detail
- Experience working with high net worth individuals and clients
- Excellent, clear and effective verbal and written communication skills
- Ability to work in high-pressure environment with tight deadlines
- Flexible working hours - available to work on evenings, weekends and some holidays
- Enjoy working towards assigned KPIs and targets
- Ability to work independently and collaboratively in a dynamic, high-pressure environment
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of experience in a sales, hospitality, or concierge role
- At least 2 years of experience in events, ticketing, artist management, premium experiences, or venue operations
Preferred Qualifications:
- 3+ years of experience in a sales, hospitality, or concierge role
- 3+ years of experience in events, ticketing, artist management, premium experiences, or venue operations
- 3+ year of experience with high net worth individuals and curating partnerships with venues, teams, and organizations
- Proven track record in sales with a focus on building long-term client relationships
- Strong organizational and multitasking abilities with great attention to detail
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet tight deadlines
- Deep knowledge of the entertainment, sports, and event landscape
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $74,000 - $84,400 for SA, Premium Concierge Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
