Job Summary:
This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.
This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.
Duties and Responsibilities:
- Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
- Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
- Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
- Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
- Able to have challenging conversations with internal and external stakeholders
- Responsible for appropriate escalation as needed
Education Required:
Education Preferred:
Experience Required:
- 3+ years prior outside foodservice account management or B2B sales experience
Experience Preferred:
- 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background
Licenses/Certifications Required:
- Valid driver’s license with a driving record that meets Company insurability standards
Skills and Abilities:
- Knowledge of Sysco Products, ordering procedures and credit terms
- Proficient with customer service management and able to partner cross-functionally
- Ability to manage end to end initiatives through challenging deadlines
- Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
- Able to thrive in a fast-paced and changing work environment
- Expert in Microsoft Office
- Continuously learn existing and new Sysco technologies
- Demonstrated experience with and working knowledge of Sysco customers, preferred
Physical Demands:
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Travel Requirements:
May need to travel to visit local customers
