AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.
What we are looking for
Our Senior Assistant Area Manager is AvantStay’s eyes and ears on the ground. In this position, the ideal candidate will oversee the area management of all AvantStay properties in the designated area, directly managing a team responsible for all operations, maintenance, and housekeeping matters. This position will require excellent communication and leadership skills, with strong attention to detail. As the Senior Assistant Area Manager, you serve as a brand ambassador. You are passionate about creating exceptional customer experiences: you are a problem-solver, there to ensure that your guests have the best possible stay. You are a project manager through and through, capable of thinking about the day-to-day as well as the big picture.
Must reside within a short drive of our vacation rental properties in the designated area.
What you’ll do
You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:
- Reporting to the Regional Director and performing assigned tasks, serving as the market lead.
- Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements.
- Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
- Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel.
- Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction.
- Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel.
- Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision.
- Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
- Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area.
- Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
- Frequently traveling to various properties within the designated area to support operations and ensure compliance.
- Being part of rotating “On Call” after hours for market support.
