Client Relations Specialist
Summary
As the first point of contact the Client Relations Specialist is to provide phone and email support to our customers. As a result of the Client Relations Specialist’s superior emotional intelligence skills, they will be able to deescalate tense situations and build a relationship with our customers. The Client Relations specialist should be able to provide level 1 technical trouble shooting and possess project management skills.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide phone and email support to customers 10-15 calls a day and 25 to 30 emails
- Create Service tickets
- Manage customers service tickets to completion
- Provide customer service
- First point of customer Service contact
- Relationship development
- Soft selling
- Scheduling preventative maintenance (PM)
- Placing orders for Consumables for customers
- Deescalating tense situations
- Communicate information across departments
- Be knowledgeable about current company policies, procedures, and directives
- Continues improvement towards what the company does to support the business and success of internal and external customers
- Being proficient in ERP system NetSuite Oracle
Competencies
- Initiative
- Problem Solving/Analysis
- Technical Capacity
- Organizational Skills
- Communication Proficiency
- Ability to retain large amounts of information
- Project Management
Education and Experience Required
- Highschool diploma, or equivalent experience
- 2+ years of customer service experience
Skills Required
- Positive attitude and approach to the job responsibilities and the Alma team
- Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
- Excellent organizational skills
- Ability to multitask
Supervisory Responsibility
This position has no direct reports but assists in mentoring peers and other departments as needed.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit or stand for up to 8 hours.
Travel
This position requires 0% travel as needed.
Work Authorization
Documentation showing eligibility to work in the United States will be required.
Substitute
If the employee is not available, the manager will be the responsible party.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Alma, Inc. is Equal Opportunity Employment:
We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
E-Verification:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
