Customer Solutions Manager, Productivity Team
As a Customer Solutions Manager on the Productivity Team, you will play a pivotal role in helping our customers optimize their development workflows. You will serve as a trusted advisor, working with CTOs and Developer Experience Teams to implement automation strategies that drive efficiency. This role requires a deep understanding of DevOps, automation, and AI, along with strong customer-facing skills to engage both executives and hands-on practitioners.
What You'll Do
- Act as a trusted consultant for customers, guiding them through productivity enhancement initiatives.
- Work closely with customers to understand their development goals and translate them into structured milestones for productivity improvement.
- Collaborate with Customer Success Managers and Customer Solution Architects to ensure successful implementation of automation solutions.
- Drive adoption of LinearB’s automation, bots, and AI-driven tools to enhance engineering efficiency.
- Engage with both executive leadership and hands-on technical teams, adapting your approach to different audiences.
- Analyze customer workflows, identify bottlenecks, and recommend process improvements using LinearB’s platform.
- Advocate for customer needs internally, influencing product roadmaps and feature enhancements based on real-world usage and feedback.
- Conduct training sessions, webinars, and knowledge-sharing activities to maximize customer success.
- Stay up to date with the latest trends in DevOps, automation, and AI to ensure customers receive cutting-edge solutions.
Qualifications
- Proven experience working with CTOs, Developer Experience Teams, or engineering leadership.
- Strong understanding of DevOps methodologies, software development workflows, and automation best practices.
- Experience implementing AI-driven productivity solutions is a plus.
- Exceptional customer-facing skills, with the ability to navigate both executive-level and hands-on technical discussions.
- Ability to translate complex technical concepts into actionable strategies for customers.
- Background in software engineering, DevOps, or a related technical field preferred.
- Excellent problem-solving skills and a results-driven mindset.
- Strong communication and presentation skills, with the ability to convey value effectively.
- Familiarity with LinearB’s platform or similar DevOps productivity tools is a plus.
LinearB Values:
- Put the Customer First
- Take Ownership
- One Team
- Show Product Expertise
- Be Data Driven
- Reach for the Next Level
- Listen Curiously & Speak Courageously
LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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