Acclinate seeks a highly motivated and experienced Community Account Manager to join our growing Community Operations team and expand the reach and impact of NOWINCLUDED.As a Community Account Manager, you will nurture relationships with sponsors to drive impactful health outcomes for the NOWINCLUDED community. With a community-first mindset, you’ll be at the forefront of delivering results and supporting the team’s goal of providing health opportunities to over 1 million community members.
Description
Key Responsibilities:
- Develop and execute community engagement strategies that build affective trust across key metros.
- Work with the team to execute key account deliverables across the NOWINCLUDED platform.
- Serve as an external-facing resource, providing guidance, support, and answers to questions about Acclinate’s NOWINCLUDED community platform and its offerings.
- Review and edit project assets to ensure compliant and engaging materials throughout the community engagement process.
- Utilize data analytics to measure the success of community efforts.
- Support key accounts' operational performance, ensuring quality work, deadline, and budget adherence.
- Support the project team, which consists of project managers and team leads, in cultivating and maintaining strong relationships with key account partners.
- Represent the community team across external and internal communications as it relates to project-related engagement efforts.
- Proactively address and resolve any community-related issues, conflicts, or complaints, ensuring value add for research sponsors and other clients.
- Assist the business operations team in establishing and maintaining a thorough knowledge of key account staff, product offerings, disease states of interest, and clinical trial diversity goals.
- Identify potential growth opportunities across key accounts.
Qualifications:
- Must have at least 3-5 years of healthcare experience with 1-2 years leading client accounts.
- Familiarity with IRB and other regulatory processes.
- Fully understands the healthcare landscape and actively stays up-to-date on marketplace trends and competitor news through the lens of key stakeholders.
- Proficiency with community management tools, CRM platforms, and social media analytics.
- Superior organizational skills with a proven ability to manage competing priorities.
- Strong interpersonal and relationship-building skills, with a passion for engaging with diverse audiences.
- Creative thinker with a problem-solving mindset and a community-first approach.
Nice to Haves:
- Bachelor's degree in science, public health, or a related field
- Startup or agency experience
- Pharma experience
- Passion for community engagement
- Deep understanding of communities of color
- A proactive team player with a passion for health equity
Employee Benefits:
We offer a comprehensive compensation and benefits package designed to attract and retain top talent. Here's what you can expect:
- Competitive salary commensurate with your experience and qualifications.
- Access to health, dental, and vision insurance plans, with the company covering half of the premium costs.
- Access to 401(k)-retirement plan to help you secure your financial future.
- Enjoy 22 paid holidays throughout the year.
- Receive an educational stipend to support your ongoing professional development.
- A technology allowance to keep you equipped with the tools you need.
- Generous paid time off to recharge and maintain work-life balance.
Acclinate Inc. is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. If you are passionate about ensuring the accuracy and quality of healthcare content, we encourage you to apply for the Community Account Manager role at Acclinate Inc. Join us in making a positive impact on healthcare information dissemination. Apply now!
Salary
$70,000 - $90,000 per year
