Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
The Carrier Account Executive is responsible for developing relationships and selling wholesale and carrier services to wireless, IXC, RBOC, CLEC, and other carriers/aggregators. Duties include: identifying new opportunities through prospecting of both existing and new accounts and developing long-term relationships that drive sustainable revenue growth.
We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ,FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT).
What you will do to contribute to the company's success
- Handling new sales quotes, including formulating contracts, quotations and pricing, product research, customer relations, follow-up, coordinating due dates, placing service orders, managing and communicating test and turn up of circuits, etc.
- Assist in identifying wholesale opportunities outside of company's current markets.
- Have a working knowledge of Carrier Ethernet, optical waves, dark fiber, and broadband services.
- Developing and maintaining relationships with transport engineers from various carriers.
- Designing and creating customer network configurations.
- Responsible for working with operations to ensure accurate order processing and service delivery.
- Handling a wide variety of customer support, including resolving billing issues, managing customer inquiries, customer turn-up, and general customer satisfaction and relations.
- Lead, identify and manage internal communications needs, disseminate information regarding relevant activities and obtain appropriate corporate approvals.
- Work with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to complete and recommend customer solutions, requirements, pricing, and implementation.
- Assures effective communications are maintained within areas of responsibility.
- Where appropriate, informs employees as to plans in progress.
- Performs other related duties as assigned to ensure effective operation of Company.
Qualifications - Only candidates who meet minimum qualifications will be considered.
- Strong sales skills and business acumen required.
- Minimum 5 years of telecommunications carrier/wholesale sales required.
- Telecommunications industry experience required.
- Sales and customer relations skills
- Contract negotiations
- Effective use of CRM (SalesForce, MS Dynamics)
- Business cases (models)
- Analytical skills
- Problem solving
- Influential leadership skills
- Superior communication skills, both written and verbal
- Bachelor's Degree preferred.
- Strong interpersonal, verbal and written communications skills.
- Must have experience in cold calling and building relationships with carriers.
- Strong attention to detail, verbal and written communication skills.
- Effective time/task management and prioritization required.
- Ability to document and communicate the status of opportunities, solution requirements, and financials of an opportunity to internal sales leadership, product management, and operations teams required.
- Strong customer relations skills, presentable, professional, particularly with in-person customer interaction.
- Core competencies include:
Core Competencies
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
We’re an Award-Winning Organization!
- 2021 to 2023 Forbes’ “America’s Best Midsized Employers”
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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